A doc outlining the obligations, duties, required abilities, and {qualifications} for a job centered on supporting and helping prospects or shoppers. This usually encompasses duties like addressing inquiries, resolving complaints, processing orders, and offering technical assist. An instance features a detailed listing of each day actions for a customer support consultant inside a software program firm.
The excellent articulation of position expectations is important for attracting certified candidates, setting clear efficiency requirements, and guaranteeing constant service supply. Its creation clarifies expectations for each the worker and the employer. Traditionally, these paperwork had been comparatively primary, however have developed to include particular metrics, detailed ability necessities, and a better emphasis on buyer satisfaction.